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Transcript

#194: How Clackamas CC Protected 10,000 Students + [Case Study] Texas A&M's Digital Transformation with Omnissa [EDUCAUSE 2024]

Featuring: Saby Waraich, CIO/CISO, Clackamas Community College & Wayne Bridges, Senior Solutions Engineer, Omnissa

Listen now: YouTube x Apple x Spotify

Brought to you by:

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Featuring:

Key Points:

  • How Clackamas CC executed a 72-hour ransomware response protecting 10,000 students using out-of-band communication and multi-agency coordination

  • How Texas A&M transformed their digital experience from 15+ logins to a unified portal while preserving school-specific branding

  • The CARES framework (Communication, Adapt, Relationships, Empowerment, Stay Calm) for leading through complex transformations and crises

  • Strategies for using AI to enhance IT support through automated ticket analysis and phishing detection

  • The Purple Cow leadership approach for building positive team culture in higher education IT

Timestamps

  • (01:00) Guest Introductions: Saby Waraich & Wayne Bridges

  • (03:00) The CARES Framework Origins

  • (05:00) Ransomware Response at Clackamas CC

  • (08:00) Texas A&M's Digital Experience Transformation

  • (12:00) Purple Cow Leadership Framework

  • (16:00) Digital Branding in Higher Education

  • (21:00) AI Initiatives in Higher Ed IT

  • (26:32) "Big Fan of Andrea Bollinger, Vice Provost and CIO, Oregon State University"

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