#200: UCSB's Data-Driven AI Pilots + ASU's Multi-LLM Innovation Platform + Google's Higher Ed Partnerships [EDUCAUSE 2024]

Featuring: Josh Bright (UCSB), Kyle Bowen (ASU), Charles Elliott (Google)

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Featuring:

  • Josh Bright, CIO and Associate Vice Chancellor for IT at UC Santa Barbara (UCSB)

  • Kyle Bowen, Deputy CIO at Arizona State University (ASU)

  • Charles Elliott, Field CTO for Public Sector at Google

What You’ll Learn:

High-Impact AI Strategies

  • ASU's language learning: German professor developed a custom AI tool that breaks free from "arcane phrases like 'where is the library'" to enable personalized conversational practice that adapts to student interests and provides immediate feedback

  • UCSB's data-driven approach: Five strategic AI pilots generating concrete metrics to inform new leadership's investment decisions during chancellor transition, ensuring continuity of innovation

  • Google Cloud's Rapid Innovation Team delivers accelerated proof-of-concepts through enhanced user story collaboration, allowing universities to quickly transform ideas into working prototypes

Technology Infrastructure Innovations

  • ASU's "Create AI Platform" unifies multiple LLMs into a single environment where faculty, researchers and students can rapidly prototype solutions to real-world problems, creating an agile development ecosystem

  • Google's migration of Collaboratory to cloud infrastructure gives educational institutions both seamless collaboration features and enterprise-scale computing power for complex research workloads

  • UCSB's partnership with Goldstein yielded comprehensive consensus from 200+ stakeholders including 70+ faculty members, creating what Josh calls "a fantastic engagement" leading to unified campus IT direction

Transformative Leadership & Organizational Development

  • UCSB's immersive five-day on-site "conference" reconnected hybrid workers with campus mission after 5-year absence for some staff, yielding emotional breakthrough: "We didn't know we needed this"

  • UCSB's year-long MOR Associates Leadership Program builds shared language among senior IT leaders while requiring all central IT staff to achieve Yellow Belt certification in Lean Six Sigma

  • ASU's competitive AI Innovation Challenge framework creates structured experimentation that simultaneously explores possibilities and identifies governance issues: "It helps us put in place the kind of guidelines or processes to help mitigate them in the future"

Cross-Institutional Partnership Models

  • Google Cloud's advanced multimodal capabilities enable universities to process diverse inputs—"video, audio, geometry assignments, you name it"—creating richer educational experiences for students

  • ASU's operational success applying AI to incident communications demonstrates how technical teams can "translate and help communicate about what's happening in technology environments to provide better messaging, faster"

  • UCSB's campus-wide mentorship program connects IT professionals across organizational boundaries, currently in its second cohort and delivering "really fantastic outcomes, just helping people to see, partner with those who are a little further along the road"

Timestamps

  • (01:15) ASU's three-pillar AI strategy: Education/Community, Technology, Experimentation

  • (02:00) Real-world AI applications at ASU: German language learning and incident response

  • (03:00) UCSB's campus IT strategy development with 200+ stakeholders

  • (06:00) UCSB's Enterprise AI pilots for gathering implementation data

  • (08:00) Leadership development initiatives at UCSB

  • (12:30) ASU's AI Innovation Challenge framework

  • (15:00) UCSB's transformative five-day on-site experience for remote staff

  • (18:00) Leadership advice for technology leaders in Higher Ed

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