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Featuring:
Sindhu Menon, CIO & Executive Director of Universal Services, Harris County
Robyn Doughtie, CIO, Fort Bend County
Misty Witmer, CIO, Galveston County
Mani Nagothu, Field CISO, SentinelOne
What You’ll Learn:
How Harris County's innovation lab is testing AI and emerging technologies while building nimble, resident-centric, and resilient operations
Why Fort Bend County successfully processed 30,000 ServiceNow tickets while reducing active projects from 200 to 86 through strategic prioritization
Galveston County's approach to coastal resilience, including data center failover systems and business continuity planning for hurricane seasons
The strategic evolution of cybersecurity leadership from technical expertise to enterprise risk management integration
How county CIOs are building the next generation through customer experience academies, with one leader surprising her team with new leadership training objectives
Key Takeaway
As Rob Lloyd noted, "The best CIOs lift each other up as they rise" - this episode perfectly demonstrates how Texas county leaders are building resilient organizations while developing the next generation of public sector technology leaders.
Timestamps
(01:00) Meet the Texas County Women: 6M+ Residents Served
(03:00) Building Nimble, Resident-Centric Organizations During Transformation
(07:00) Strategic Leadership Team Development: CTO, Justice Technology Leaders
(09:00) From Pennsylvania to Texas Coast: Modernization in Hurricane Territory
(12:00) ServiceNow and Workday Implementation: Balancing Resources and Priorities
(14:00) Data Center Flooding Lessons: "Basements in Houston Area, Not a Good Idea"
(17:00) Emergency Preparedness: Raleigh vs Houston Regional Differences
(20:00) Coastal Resilience: Building Continuity Systems That Never Go Offline
(26:00) Digital Equity and Broadband: Beyond Infrastructure to Digital Literacy
(30:00) Court System Modernization: Business Intelligence Transforming Resident Services
(36:00) Lifting Teams Up: Leadership Development and Internal Promotion Strategies
Standout Moments
Why Robyn's response to "which flood?" perfectly captures the reality of Texas county IT
The networking serendipity that connected three CIOs at the same conference table
Misty's birthday celebration with German chocolate cake (and why timing matters in leadership)
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